Shopping Guide
At WHYYOUVINTAGE, we're passionate about bringing timeless luxury vintage pieces to their next home. We believe shopping vintage should be exciting, transparent, and worry-free.
Whether you're purchasing one of our curated pieces, pre-ordering a rare find, sourcing your dream bag, or consigning your own collection, we're committed to providing an honest and personalised experience every step of the way.
If you can't find the answer you're looking for, please don't hesitate to contact us — we're always happy to help.
SHIPPING
Processing Time
Ready-to-ship orders are usually dispatched within 1–2 business days after payment has been received.
For Pre-Order items, delivery generally takes 4–8 weeks, depending on the country of origin, supplier processing time, and international shipping schedules.
Once your order has been shipped, you'll receive a tracking number via email.
Shipping Method
All domestic and international orders are shipped via Australia Post as our standard shipping service.
If you prefer an alternative courier (such as DHL, FedEx or UPS), please contact us before placing your order. Additional shipping fees may apply.
Shipping Rates
Australia 🇦🇺&New Zealand 🇳🇿
Free Standard Shipping on all orders.
International 🌍
Shipping costs vary depending on your destination and courier service. We will confirm the shipping fee with you before dispatching your order.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other government charges imposed by your destination country.
These fees are not included in our prices or shipping costs and are the responsibility of the customer. Unfortunately, we are unable to estimate these charges as they vary between countries.
Shipping Delays
Although we always aim to dispatch orders promptly, delivery times may occasionally be affected by circumstances outside of our control, including: Customs inspections, Weather conditions, Public holidays, Carrier delays, Natural disasters. We appreciate your patience and understanding.
RETURNS
&
REFUNDS
At WHYYOUVINTAGE, every item is individually inspected, authenticated and carefully photographed before being listed for sale. As we specialise in vintage luxury goods, all sales are final unless stated otherwise below.
Change of Mind
We do not accept returns or exchanges for:
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Change of mind
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Incorrect size or fit
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Colour differences caused by screen settings
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Minor signs of wear consistent with vintage condition
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Personal preference after purchase
Please review all product photos, videos and descriptions carefully before placing your order.
If you have any questions, we're always happy to help before your purchase.
Authenticity Guarantee
Authenticity is our highest priority.
Every item sold by WHYYOUVINTAGE undergoes a careful authentication process before being offered for sale.
If an item is officially determined to be counterfeit by a recognised authentication service accepted by WHYYOUVINTAGE, we will provide:
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A full refund of the purchase price
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Reimbursement of reasonable return shipping costs
Customers must contact us within 7 days of receiving the item and provide the relevant authentication report.
Damaged or Incorrect Orders
If your parcel arrives damaged during shipping or you receive the incorrect item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the packaging
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Photos of the item
Our team will resolve the issue as quickly as possible.
Australian Consumer Law
Nothing within this policy limits your rights under the Australian Consumer Law (ACL).
Where required by law, customers remain entitled to any remedies provided under Australian Consumer Law.
VINTAGE CONDITION
Vintage is beautiful because every piece has lived a story.
Unlike brand-new retail items, vintage products may naturally show signs of previous use, including minor scratches, softening of leather, slight hardware wear or interior marks.
These characteristics are considered part of the item's history and individuality rather than defects.
We carefully inspect every item and do our best to accurately describe its condition through detailed photographs, videos and written descriptions.
If you would like additional photos or videos before purchasing, please don't hesitate to contact us.